How to sell on Fundamentas

How can we help?

email: info@fundamentas.com

phone: 0800 774 7014

Address: Fundamentas, Tim Parry & Johnathan Ball Peace Centre, Peace Drive, Warrington, Cheshire, WA5 1HQ

Store Setup

How to register an account

To join Fundamentas as a vendor, you must first fill out our registration form and allow up to 2 working days for your account to be approved. To do this:

1.  Visit https://fundamentas.com/vendor-register/

2.  Fill out the online form, ensuring you include all required fields.

3.  Once submitted, please allow 24-48 hours for your application to be approved.

4.  Once you have received your confirmation of approval, you can log in and complete the setup of your store.

Your confirmation will come to you in the form of an email from us, which will contain a link to log into your account. You will be guided step by step on how to provide all of the information required to set up your store. At this point, you may skip any non-required fields and update them later from the ‘Store Manager’ panel located in ‘My Account’.

Setting up your shop

Step 1  –  Store Information

 

1.  Add your store logo. We recommend –  a square logo that is a minimum of 125 x 125 pixels to produce the best possible quality. Please contact info@fundamentas.com if you need any support making sure the logo files you have are available in the right size and resolution.

2.  Add your store information and address. Please ensure you use the ‘find location field’ and ‘map’ to pinpoint your location. This will be used by customers to find potential products that are close or are set to pick up. They will do this by using the Fundamentas postcode and radius search.

3.  Add a description of your store which will cover the types of products and services you sell. We would also appreciate a small background about your business to give the customers further insight.

 

 

Step 2  –  Payment Information

 

This is where you can decide how you would like to arrange withdrawal amounts from your product sales.

1.  If you would prefer to be paid via ‘Bank Transfer’ or ‘Paypal’, you must enter your details based on your selection.

2.  You can update these details in your ‘Store Manager’, if necessary. 

 

 

Step 3  –  Store Policies 

 

This is where to refer customers for the terms and conditions offered by your store. Including shipping policy, refunds, cancellations, returns and exchanges.

1.  To rename your store policy section from the default ‘Policies‘, please add the new title to the ‘Policy Tab Label‘ text box. If you would like to keep the default, leave it blank. 

2.  In the “Shipping Policy” section, please include as much detail as you can. For example:  handling times – the courier options you provide such as “next day”, and if you offer local pickup.

3.  If you offer refunds, please provide information on time periods and if the buyer is responsible for postage. 

4.  It is imperative that you include any additional information on how you handle cancelations, refunds and exchanges for damaged or faulty products. Additionally, the duration customers will have to return items e.g 14 days. If you offer personalised products, that cannot be returned, please make sure this is clear. 

 

Step 4  –  Customer Support

 

This is where you can provide the best way for your customers to contact you regarding customer support and any general queries.

1.  The form will default to the details given in the ‘Store Information’ section. You will only need to add the customer care contact details if they are different from the information provided. 

 

Step 5  –  Social Media Accounts

 

To help enhance your own appearance on social platforms, please add links to any social media accounts you would like customers to be able to visit from your store. Once you click continue, you can then click the link to visit your vendor dashboard.

How to find and edit information

Following the setup of your store, the ‘Store Manager‘ panel is where you can find and edit your company information. Such as: manage your store; add/remove products; arrange withdrawals; manage and ship orders, and view sales reports. 

 

To access your vendor panel:

 

1.  Make sure you are signed in here: https://fundamentas.com/my-account/ 

2.  Select “My Account” from the top-right menu.

3.  Select “Store Manager” from the menu on the left-hand side of your page. You will then find all of the information you entered when you signed up.

Shipping Setup

How to find and enable Shipping Details

Once you have finished setting up your store, the next step is to provide your shipping information

 

1.  If you click ‘My Account’, and proceed to the left-hand side to ‘Store Manager‘ > ‘Settings‘, there will be a panel called ‘Shipping‘.

2.  Tick the ‘Enable Shipping’ box to allow shipping from your store.

3.  Select your processing time, which is the time required before sending your products for delivery.

4.  Select ‘Shipping by Weight’ from the ‘Shipping Type’ drop-down menu. You can then set a specific country, cost, weight rule, etc.

 

Click ‘Save’ at the bottom of the page to save any progress you have made.

How to set Free Shipping and Pick-up details

If you click ‘My Account’, and proceed to the left-hand side to ‘Store Manager‘ > ‘Settings‘, there will be a panel called ‘Shipping‘. There will then be a box that states:

Free Shipping Minimum Order Amount

– free shipping will be available if the order amount is more than this. To disable, leave empty.

 

Located just below this box, it will say:

Enable Local Pickup

– tick this box if you wish to allow customer pick up. To disable, leave empty. You will have to ensure your company address details are precise and correct.

 

Click ‘Save’ at the bottom of the page to save any progress you have made.

How to enter Shipping Costs

If you click ‘My Account’, and proceed to the left-hand side to ‘Store Manager‘ > ‘Settings‘, there will be a panel called ‘Shipping‘. There will then be a box that states:

 

Country and Weight wise Shipping Rate Calculation’ 

 

1.  (Based on Rules) – Here you can enter a shipping cost depending on the weight of the customer order. Leaving the “Cost (£)” field blank will enable free shipping for customers.

2.  (Per Unit Cost) – Here you can enter a per-unit cost (£/kg) and shipping cost will be calculated by per unit cost x product weight. Leaving the “Cost (£)” field blank will enable free shipping for customers.

3.  Note that the shipping cost is not including tax. For example: entering a shipping cost of £10 will result in the customer being charged £12 when they pay for delivery.

Click ‘Save’ at the bottom of the page to save any progress you have made.

Adding and Removing products

How to add a Simple Product

Once your shipping is set up, the next step is to add your products. 

 

1.  If you click ‘My Account’, and proceed to the left-hand side to ‘Store Manager‘ > ‘Settings‘, there will be a panel called ‘Products‘.

2.  Click the ‘Add New’ box.

3.  Set the product type. Select ‘Simple Product’ for standard products. 

(For ‘Variable Products’ that have different: sizes, colours, flavours, scents etc. – please follow the steps in the link below)

4.  Type your product name in “Product Title”.

5.  Set your ‘Product Price’, excluding shipping.

6.  Add your short and long descriptions. The ‘Short Description’ will feature alongside your main product image and should include a brief sentence summarising your item. Your ‘Long Description’ will appear further down the product page and should include a more in-depth definition of your product.

7.  To add your ‘Main Product Image’, click on the plus icon below the image placeholder located on the top-right of the page. Choose a file to upload to your image library > select the image > click ‘Select’ to add to your product page.

– You can enclose additional images by clicking on the image placeholders below the main product image and repeating the steps above.

8.  Set a ‘Product Category’ from the list available by ticking the appropriate box. For example: if you are a local vendor, please ensure your category selection sits under ‘Shop Local’ by clicking the blue arrow next to ‘Shop Local’ to extend out the list of categories.

– If there is not an appropriate category for your product, you can add one by selecting ‘Add New Category’.

9.  Below this, you will find ‘Brands’.

– If your product brand is not listed, please insert it into the list by clicking ‘Add New’ and name your brand.

10.  Further down, you will see ‘Inventory’. Click on this and enter the product information. For more information about each field, hover over the blue question mark.

11.  Next, enter the product shipping information in the “Shipping” section. Be sure to include the weight and dimensions of the product. (See more about shipping details in the link)

12.  The following section is ‘Tax’. This is where you can select the product tax settings if your company is VAT registered

– For vendors who are not VAT registered, ‘Tax Status’ should be set to ‘Shipping Only’ and ‘Tax Class’ set to ‘Standard’.

13.  Below this is ‘Attributes’. Here, you can enter all the different attributes of your product. When adding, make sure to tick the ‘Active?’ box for the attribute to be added to your product.

– If there is not an appropriate category for your product available, you can add one by selecting ‘Add Attribute’. Note, you will need to add a ‘Brand’ here (see step 9).

14.  This is followed by ‘Extra Information’. Here, you can add the percentage of the product price that will be contributed to a school when a customer purchases. You can also add your product EAN number.

15.  The final section is ‘Product Policies’, where you can add any additional policies, relating to the individual product, that sits outside of the store policies.

16.  Finally, scroll down to the bottom of the page and click ‘Submit’ to finish adding your product.

– Alternatively, you can select ‘Draft’ so you can come back and finish adding the product later.

How to add a Variable Product

Variable products are a product type that lets you offer a set of variations on a product. This includes control over prices, stocks, images, etc for each variation. For example; a shirt – that can be offered in a range of sizes and colours. (If you need to see the adding of variables, skip to step 14)

 

1. If you click ‘My Account’, and proceed to the left-hand side to ‘Store Manager‘ > ‘Settings‘, there will be a panel called ‘Products‘.

2.  Click the ‘Add New’ box.

3.  Set the ‘Product Type’ to ‘Variable Product’.

4.  Type your product name in ‘Product Title’.

5.  Set your ‘Product Price’, excluding shipping.

6.  Add your short and long descriptions. The ‘Short Description’ will feature alongside your main product image and should include a brief sentence summarising your item. Your ‘Long Description’ will appear further down the product page and should include a more in-depth definition of your product.

7.  To add your ‘Main Product Image’, click on the plus icon below the image placeholder located on the top-right of the page. Choose a file to upload to your image library > select the image > click ‘Select’ to add to your product page. 

– You can enclose additional images by clicking on the image placeholders below the main product image and repeating the steps above.

8.  Set a ‘Product Category’ from the list available by ticking the appropriate box. For example: if you are a local vendor, please ensure your category selection sits under ‘Shop Local’ by clicking the blue arrow next to ‘Shop Local’ to extend out the list of categories.

– If there is not an appropriate category for your product, you can add one by selecting ‘Add New Category’.

9.  Below this, you will find ‘Brands’.

 – If your product brand is not listed, please insert it into the list by clicking ‘Add New’ and name your brand.

10.  Further down, you will see ‘Inventory’. Click on this and enter the product information. For more information about each field, hover over the blue question mark.

11.  Next, enter the product shipping information in the “Shipping” section. Be sure to include the weight and dimensions of the product. (See more about shipping details in the link)

12.  The following section is ‘Tax’. This is where you can select the product tax settings if your company is VAT registered

– For vendors who are not VAT registered, ‘Tax Status’ should be set to ‘Shipping Only’ and ‘Tax Class’ set to ‘Standard’.

13.  Below this is ‘Attributes’. Here, you can enter all the different attributes of your product. When adding, make sure to tick the ‘Active?’ box for the attribute to be added to your product.

– If there is not an appropriate category for your product available, you can add one by selecting ‘Add Attribute’. Note, you will need to add a ‘Brand’ here (see step 10).

14.  To add a variation, go to the ‘Variations’ section.

a. Default Form Values – If you want a certain variation already selected when a user visits the product page, choose the ‘Default’ form values. 

b. Variations Bulk Options – Select ‘Create variations from all attributes’ to create all combination variations. It will also create a new variation for each possible combination of attributes.

-If you have multiple attributes, for example; color (with values blue and green) and size (with values large and small), it will create the following variations:

Large Blue

Large Green

Small Blue

Small Green

c. Manually add a variation – if you don’t wish to use ‘Create variations from all attributes’, you can use the drop-down menus to add combinations of attributes. To change additional data, click the arrow icon to expand the variation. From here, you can also add information for each variation on an image. For example; an image price and description. 

– To add another variation, click the plus sign button.

15.  This is followed by ‘Extra Information’. Here, you can add the percentage of the product price that will be contributed to a school when a customer purchases. You can also add your product EAN number.

16.  The final section is ‘Product Policies’, where you can add any additional policies, relating to the individual product, that sits outside of the store policies.

17.  Finally, scroll down to the bottom of the page and click ‘Submit’ to finish adding your product.

– Alternatively, you can select ‘Draft’ so you can come back and finish adding the product later.

Orders

How to manage and search for orders

To view orders that have been placed, go to ‘Orders’ in the ‘Store Dashboard’. At the top of this screen, you can view the standard filter and search area. A list appears in chronological order from the date they were placed. From here, you can:

 

– Filter by status

– Filter by date

– Filter by product

Search for an order

 

On the right-hand side of each order, there are actions you can perform on each row:

 

View details < view more details about the order.

Commission invoice < downloads a PDF invoice for the order.

Download Packing Slip < downloads a PDF packing slip for the order.

Mark Shipped < update the order to ‘Shipped’ status.

Refund Request < submit a refund request.

How to mark an order status

1.  To view orders that have been placed, go to ‘Orders’ in the ‘Store Dashboard’. At the top of this screen, you can view the standard filter and search area. A list appears in chronological order from the date they were placed

2.  On the right-hand side of each order, there are actions you can perform on the row. Click on ‘Download the Packing Slip’ to download a PDF packing slip for the relevant order.

3.  Once the order has been packed and shipped, click on ‘Mark Shipped’. Alternatively, you can click on ‘View Details’ and then ‘Mark Shipped’ under the ‘Shipment Tracking’ section. From here, you can then enter the tracking code and URL. The order will then be marked as ‘Shipped’.

4.  Once the order has been delivered, mark the order as complete by clicking ‘Mark as Complete’. Alternatively, you can click on ‘View Details’ and then change the order status to ‘Completed’. The order will then be marked as ‘Completed.

Finance & Withdrawals

Withdrawal information

1.  Once you have received payment and the order is complete, the order will be visible in the ‘Payments’ section. If you click ‘My Account’, and proceed to the left-hand side to ‘Store Manager‘ > ‘Settings‘, there will be a panel called ‘Payments‘.

2.  Vendors will automatically be paid monthly. The withdrawal amount will cover any order that has passed the 28 day completion period. This is to allow for returns and refunds etc.

3.  Vendors will receive an email when money has been withdrawn from the account. You can also check if the withdrawal has been approved by going to ‘Account Balance’ and checking the total withdrawal amount.

Please contact info@fundamentas.com if you experience any issues or have any queries regarding withdrawals.

Deactivation

How to deactivate an account

If you wish to deactivate your store from Fundamentas, please email info@fundamentas.com, and we will carry out the necessary steps to remove your store. 

 

Consequently, if you wish to temporarily disable your store, you can do so by following the steps below.

 

  1. If you click ‘My Account’, and proceed to the left-hand side to ‘Store Manager‘ > ‘Settings‘.
  2. Select ‘Vacation Mode
  3. Tick ‘Enable Vacation Mode’ and ‘Disable Purchase During Vacation’ – this will disable your products from Fundamentas.
  4. You can use ‘Vacation Type’ to instantly enable the vacation or choose the specific dates for which you wish vacation mode to be enabled.
  5. Vendors can also add a vacation message to be displayed to customers.