HOW MUCH IS SHIPPING AND HOW LONG DO PARCELS TAKE TO ARRIVE?*
UK – All 1 to 2 working days by DPD*
*Please allow 1-day shipping and handling if your order is after 11:30 am GMT.
- Orders under 10kg – £5
- Orders over 10kg – £15
- Orders over £300 – Free
- Below 10kg – £20
- 10kg-20kg – £30
- 20kg+ – £40
*Larger orders such as class sets, 3D Printers and Lazerboxes may take longer. When making a large order you will be contacted by one of our consultants who will provide further shipping information and ETA.
Includes full online tracking so you can monitor the progress of the parcel. This is not a signed for service, meaning if nobody is in it will be left in a “Safe Place” at your property. Fundamentas are not responsible for parcels that get damaged, lost, or stolen from a “Safe Place”.
- Orders placed before 11:30 (GMT) between Monday – Friday will be processed the same day
- Orders placed after 11.30 (GMT) on a Friday, will be processed on Monday
- Orders placed on Saturday or Sunday will be processed on Monday
- Orders placed on a bank holiday weekend will be processed on Tuesday
- Within seasonal periods e.g Black Friday and Christmas the dispatch process may take longer
I might not be in when the parcel is delivered
You will be given the opportunity to rearrange delivery, have it dropped off with a neighbour, or left in a safe place. Please email firstname.lastname@example.org if you are not provided with these options by a courier.
How will I know if my order has been accepted?
All customers will receive an e-mail confirmation of their order.
How will I know when my order is dispatched?
You will receive a confirmation e-mail with your tracking number once your order is processed.
My tracking number is not showing any information?
Please allow at least 12 hours in the UK and 24 hours anywhere else for your tracking information to become live.
My order has not arrived on time, can you help?
We are very sorry about that. Give it 1 more working day, if it still has not arrived please refer to your tracking number to check the status of your parcel. After this please contact us and we will look into the matter further. We can’t be held responsible for deliveries that are late, which on the odd occasion does happen, unfortunately.
What happens if I am out when you attempt delivery?
As per normal, the courier will attempt to deliver your parcel, if you are not in the parcel will then be taken to your local sorting office. If you know you will not be in when the delivery is likely to take place, we suggest you use our click & collect service. Please note that if the parcel is returned to us there will be additional postage costs to resend the parcel to you again.
My product got lost and/ or damaged, what can you do?
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended. Customers are responsible for providing the correct shipping address, as any mistakes cannot be rectified once the item has been dispatched.
Can I cancel or amend my order?
Unfortunately, once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to contact us to arrange the refund process… click here.
How do I return or exchange my order?
Please contact us to arrange returns & exchanges – click here.
Will I have to pay any duties or taxes on my order?
You will be liable for all import duties, customs, and taxes levied by your country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges please contact your local customs office to find out more information.